Beat ‘Em With Your Brains

Beat ‘Em With Your Brains

An Interview with Dr. Eve J. Higginbotham on Diversity in Leadership

In the past few years, there has been much public discussion over gender equality. While not nearly enough progress has been made in the fight for equal pay or representation at the highest levels, we have seen some notable advances. For example, a record-breaking number of women CEO’s (33) appeared on the most recent Forbes 500 list. However, when we dig a little deeper we see that despite this progress, there is another story to be told. Only one of the 33 women listed was a woman of color, and she was holding an interim position. If you ask many women in the workplace, the advances we’re celebrating are clearly not benefitting all of us. 

I started Heels of Success with the goal of elevating women in the workplace, but it’s important to me that we are elevating ALL women. In my role as CEO of CHOP, increasing representation is a priority for me. I’ve spent considerable time focusing on diversity within our Board of Trustees, and CHOP’s Diversity Council, which I chair, is partnering with teams across the organization to implement our Diversity Strategic Plan. Seeing this Forbes list made me stop and think about how I could address this issue on the blog. I decided to speak with a woman who has made diversity and inclusion a core element of her personal and professional mission, Dr. Eve J. Higginbotham, Vice Dean and Professor of Ophthalmology at the Perelman School of Medicine at the University of Pennsylvania. A friend and professional colleague of mine, I’ve always admired Eve, and even more so after this interview. 

She’s had an extraordinary career, beginning with her undergraduate and graduate studies at MIT then attending Harvard Medical School. She’s served as the Dean of the Morehouse School of Medicine in Atlanta, Senior Vice President for Health Sciences at Howard University, and Professor and Chair of the Department of Ophthalmology and Visual Sciences at the University of Maryland in Baltimore, a position she held for 12 years. Her resume reads like a masterclass in leadership – holding top positions of all kinds, often in male-dominated organizations and fields (you can read her full bio here). Her personal story also provides insights into how women of color, or those with mutiple intersects, as she puts it, rise above a lifetime of microaggressions, discrimination and bias, and how white women might become better allies in addressing the lack of racial diversity in leadership. 

Dr. Higgenbothom was kind enough to sit down with me recently for an interview. Below is a summary of our conversation. 

MB: Tell me about your upbringing. Was it always expected that you’d pursue a career? 

EH: My parents were both teachers and always raised me to focus on education and what I wanted to achieve, despite any discrimination I might face. And growing up in New Orleans in the 50’s and 60’s, there was discrimination – every day “microagessions” as we refer to them now. My mother would always say, “just beat ‘em with your brains” and my father was a Tuskegee Airman – both of them provided great examples and formed me in a way that I knew not to let the environment drag me down. But I did grow up being influenced by what was happening around me – and I learned that I only had control over how I reacted to the world around me, and how I let it shape me. 

MB: How have you dealt with discrimination in your career? 

EH: I remember noticing how the subjectivity in medical school illuminated discrimination in a new way. Growing up, I liked math and science because it was all about merit – there was a wrong or a right answer, so I thought MIT was a good place to start my higher education, and it was. The fact that engineering and science are much more data driven didn’t leave as much room for discrimination – if you got a problem right, you excelled. It wasn’t until medical school that I started to notice things like that fact that not everyone was being asked to give a report. In fact, one of the reasons I went into a surgical specialty is because there was a comfort level there that reminded me of my life at MIT; I was able to publish scientific papers in my speciality, and that really helped me have a rapid rise – allowing me to become a department chair in my early forties. 

MB: Why do you think there is still such a lack of representation at the highest levels of corporate leadership? Do you have any perspective on why we are we seeing an increase in white women holding these positions and not women of color? 

EH: There are more white women to begin with in the pipeline and more white women who are likely to have sponsors or even family members in positions of power who can serve as sponsors. The bottom line is that we do not have sufficient diversity at the highest levels, which is unfortunate given the power of cognitive diversity. Bringing together different perspectives produces more innovative and profitable organizations. I believe it is a matter of critical numbers of women who can help others succeed and demonstrate to others what is possible. 

MB: What are some concrete things leaders should be doing to ensure that the next generation of leaders they’re preparing represent a diverse group of women? 

EH: There are four things I would recommend to leaders:

  1. Recognize the barriers that exist within oneself, within the relationships where one spends most of one’s time, the micro and macro environments, and the national political context.
  2. Once one becomes self-aware, develop strategies within each of these domains that you can change and role model for others.
  3. Develop a plan to implement each of these strategies. For example, understand our own biases; expand your relationships within the professional workplace and include new perspectives in your research or work. Develop a plan related to at least one process within your workspace and optimize its objectivity, e.g. evaluation of your direct reports. 
  4. Finally, seek out others with a different perspective and have a constructive conversation about differing perspectives. Find common ground and seek to understand the differences. As leaders, we need to be coaches, mentors, and sponsors and seek out new future leaders to nurture and grow.  If everyone does these things, they we will have more diverse leadership that is developed and sustained.

MB: Alternatively, what mistakes are that those advocating for gender equity making that have led us to such under-representation for women of color? 

EH: In my opinion, many of us tend to gravitate to those who have shared experiences and one must be intentional in going beyond the immediate group of individuals with whom one spends time and mentor.  There has been an intentionality to going outside one’s usual group of collaborators.  

Thank you to Dr. Higginbotham for taking the time to talk with me, and for so candidly sharing her experiences and perspectives. As leaders, we know the most important way to achieve success in anything we do is to develop thoughtful strategies, set goals, and ensure there is accountability for achieving them. This applies directly to increasing diversity in our leadership teams. If you’re in a leadership position, I encourage you to develop a plan for creating a more diverse, inclusive and equitable environment in your organization through setting specific, measurable goals. At my organization, our diversity goals include improving the environment at CHOP by developing and modeling a culture of inclusion; increasing our focus on recruiting, developing and retaining diverse talent; providing more equitable care; and improving CHOP’s reputation in these important areas. I truly believe that our diversity is our greatest strength, and this work will make us even stronger. 

Developing Helping Relationships: Make the Most of Your Networks

Developing Helping Relationships: Make the Most of Your Networks

With the growth of social media platforms such as LinkedIn and endless other networking groups, we’ve seen a significant increase in our personal and professional networks. Just think about your connections. Now, think about how many of those people you actually know. How many of them could you help you advance your career or make a meaningful business connections? How many of them could you truly ask for a favor or an introduction? Probably not many. I think it’s important to learn how to develop more “surface-level relationships” into more meaningful relationships that can help us meet our personal and professional goals. 

Most women are now familiar with the idea of mentor-ship, and the importance it can play in career development. Another term that’s garnered a lot of attention in recent years is sponsorship. Sponsors focus less on mentoring and more on advocating professionally for their protegees. Both of these relationships are dedicated two-way partnerships that often take time and a natural connection in order to flourish. However, there is a third category when it comes to career development that doesn’t get quite as much attention — I call them “helping relationships.” In contrast to mentor-ships and sponsorship’s, these helping relationships do not require the same level of investment or depth. However, they must still be genuine and reciprocal. Below are a few tips to make the most of your networks, and develop some of these helping relationships. 


1. Decide on your goals.

It’s impossible to make the most of your network if you don’t know what you are trying to achieve. Think about your more immediate career goals or an even loftier goal that may or may not happen, something you might just like to learn about.  For example, I am fascinated by the idea of serving our country as a U.S. ambassador, and I have even considered it as a second career. Whether or not this will actually happen in my future, I have put my aspiration out there while I’m networking. I recently scheduled a meeting with a high-profile politician, whose wife is an ambassador. I intend to ask him about his wife’s career, gain any insights I can, and share my interest with him. I can’t expect anyone to assist me in reaching goals if they don’t know I have them! In fact, that practice led me to a corporate board position- I expressed my interest to another woman, and when she knew of an open seat, she thought of me. Make a list of your goals and share them with others!

2. Dig into your LinkedIn network.

The great thing about LinkedIn is that you can stay connected to nearly anyone you meet and you can see their connections.  Look back over your goals and connect with others that might help you to reach them. Use LinkedIn to search keywords or people. Do this regularly to continuously find opportunities to build your network. But don’t forget to take these offline – ask people to get coffee, lunch or happy hour. As helpful as our online networks can be, the personal connection still matters.

3. Practice your asks.

I recommend practicing out loud any time you’re going to have an important conversation or speak publicly. Planning ahead helps you to stay focused on your goals. I have spoken to a number of people who fear they are being too forward so they stick to chit-chat and avoid making a request. Keep your ask short, simple and clear, and identify exactly what you’re hoping that person may be able to do for you (i.e. make an introduction, recommend you for a position, keep you in mind for a project you know they’re leading). 


4. Always follow-up and reciprocate. 

It’s so important to remember that any relationship, even if it’s only on LinkedIn, needs basic courtesy to be fulfilling. Don’t leave messages unread, don’t make asks unless you intend to take the help that’s offered, don’t discount offers of help that are less than what you originally asked for and always send a thank you. Be sure you’re extending the goodwill, and proactively offer ways in which you may be able to help others.

Unlearning the Lessons of “Charm School”

Unlearning the Lessons of “Charm School”

There is nothing more rejuvenating than spending an evening out with close female friends. The camaraderie, support and laughter that accompanies these types of friendships is, in my opinion, an essential part of mental health. I recently had dinner with my two closest friends; women I can share anything and everything with, and with whom I can truly be myself. We talk about our common experience of having our children get married and laugh about how men (and specifically, our husbands!) need to find “man friends” (why do women seem to be so much better at recognizing the essential nature of supportive friendships!?) 

Of course, conversation and commiseration about our lived experience as women comes up as well. At one point in our dinner, my friend reminded us that her mom sent her to the Sears Charm School. If you’re unfamiliar with this relic of the 1970’s – it’s worth a Google search. When we went home, she sent us a link with this flyer: 

After reading the newspaper ad (probably the one that sparked my friends mom to sign her up), I realized how much our generation was shaped by this messaging:  “A five-week course on hair, makeup, figure control, walking, etc.” 

I am often asked why women feel differently, why women leaders are not able to make it on boards or break the glass ceiling as CEO’s of large corporations. Becker’s Healthcare Review recently listed the top salaries in healthcare, and not one person on the list of 30 was a woman (I tried to do some searching here but can’t seem to find the article referenced). Seeing this newspaper ad from the 1970’s (not that long ago), helped to make clear what I already know, somewhat of an “a-ha moment” – we were shaped by a generation of mothers sending us to charm school. It wasn’t just this specific charm school that promoted these ideals for women either, it’s what we grew up seeing and believing everywhere – that our value resided in our looks and our ability to be gentle, refined, polite and attractive to men. This message was everywhere. We have had to unlearn these cultural lessons as we’ve collectively realized just how much they held us back in pursuing passions and identities beyond what the Sears Charm School demanded of us. Do you have specific memories learning how to behave or what was expected of you as a woman? Have those experiences held you back, and do you think young women today are being spared these lessons, or are they still being perpetuated?

Developing Our Successors: Millennial Women in the Workplace

Developing Our Successors: Millennial Women in the Workplace

I am passionate about sharing advice for young women looking to advance their careers, especially for those looking towards the C-Suite. I offer suggestions on everything from taking stretch assignments and negotiating raises, to adjusting bad speech habits and dressing like a leader. However, I sometimes wonder if we’re expecting younger generations to conform to our workplace norms at the expense of truly letting their unique priorities and values shine through? 

We can see this tension in our politics through the contrast between Alexandria Oscasio Cortez and Nancy Pelosi – an interesting balance of respecting the knowledge and expertise of the generations before you, while working to incorporate the values of a new cohort, anxious to disrupt the status quo. It’s a conversation that’s popping up in industries everywhere as our workforce become more multigenerational – how can we all work together in a productive way? Stereotypes and negative assumptions about the generation that now makes up 40% of the workforce (60% here at CHOP), run rampant. However, Millennial women in particular, are the most educated cohort in our history and have incredible potential to be a new type of leader. I believe we need to embrace the different values and needs of Millennials and incorporate them into our workplaces, rather than pushing them to conform to the cultures of previous generations. 

Twice a year, I hold an employee town hall meeting — an opportunity for leadership to hear directly from our employees and to understand the things that are important to them. In our most recent town hall, I was struck by the new types of questions that were coming from the audience; what is CHOP doing to promote wellness and work-life balance? What are we doing to ensure we’re operating with sustainability in mind? It reminded me that as our workforce changes, we need to be sure that we’re not simply developing our employees to fit a mold, but that we’re truly incorporating their strongest assets into our culture. We need to be speaking more clearly to them about things like our EcoCHOP initiatives and allow them to feel heard – that we take their concerns seriously and act on them. 
As illustrated in a recent articles in Forbes entitiled Let Them Lead: Millenial Women Are Ready to Blaze a New Trail, these women care deeply about issues like bias, discrimination and inequality, transparency around compensation, work/life balance and self-care. Instead of making assumptions about the motivations behind these values (you’ve probably heard them – Millennials need too much validation, they want promotions without working for them, they want too much time off, etc.) I challenge leaders from older generations to see the immense opportunity embracing these values could bring to your organization. These women are eager to lead, and it’s our responsibility to offer guidance and mentorship without expecting them to simply conform to the leadership norms we’ve established. These are our successors, and we should be working very closely with them to establish the next evolution of workplace culture.

My Top 3

My Top 3

During my years at CHOP, I have received wonderful advice from managers and colleagues that has helped me advance my career in ways I never imagined possible when I was starting out as a young nurse. I strongly believe the most important part of my job is to develop future leaders. While many of these posts tackle specific challenges or topics, there are a few key lessons I’ve learned that stand out in my years of experience. Here are my top three pieces of advice no matter where you are in your career.

  1. Don’t take a job for the title. Many people think that a certain title will give them credibility. In fact, your influencing skills – that is, your ability to gain support and “followership” from the people who will be affected by a decision – are far more important than your title. Your influencing skills, not necessarily a title, will help you get things done. Start practicing this no matter what your current title is.
  1. Work for a place that you believe in. To be successful in your career, it’s important to work for a place that reflects your own values. One of CHOP’s biggest strengths is that we have a workforce that is inspired by our mission and values. Having a team made up of employees who share a sense of mission and purpose makes us much more effective as a team. Ask yourself some tough questions, and if you don’t truly believe in the mission, leaders, or goals of your company or organization, start looking for what might be a better fit.
  1. Take on “stretch” assignments. Ask to take on a project you don’t feel entirely prepared for – even if the idea scares you. You will find your biggest opportunities for growth when you step outside your comfort zone. Pay close attention in meetings – is there an issue that keeps coming up that no one seems to be tackling? Suggest to your boss that you work on solving it. Even if you don’t have an idea for a certain project, let your boss know that you’re looking for an extra challenge (just make sure you are doing A+ work in all of your current responsibilities!)

If you’ve received a particularly helpful piece of career advice from a friend, colleague or mentor, I would love to hear it!